Everything you need to know

You can place an order directly through our website by browsing our arrangements and adding items to your cart. You can also call us at (555) 123-4567 or visit our studio in person. For custom orders, please use our contact form or schedule a consultation.

Orders can be cancelled up to 48 hours before the scheduled delivery date for a full refund. Cancellations within 48 hours may be subject to a 50% fee. For custom orders, please contact us directly to discuss cancellation options.

Yes! All our arrangements come with beautiful gift wrapping at no extra cost. You can also add a personalized gift message during checkout. For an additional fee, we offer premium gift boxes and luxury wrapping options.

We currently deliver throughout Brooklyn, Manhattan, and Queens. Same-day delivery is available for orders placed before 12pm in select zip codes. You can check delivery availability for your address during checkout.

Delivery fees start at $8.95 for local deliveries and vary based on distance. Orders over $75 qualify for free standard delivery within our main delivery zone. Rush and same-day delivery may incur additional charges.

Absolutely! You can schedule deliveries up to 3 months in advance. This is perfect for birthdays, anniversaries, or special occasions. Simply select your preferred delivery date during checkout.

To extend the life of your flowers: trim stems at a 45-degree angle every 2-3 days, change water daily, keep flowers away from direct sunlight and heat, and use the flower food provided. Remove any leaves below the waterline to prevent bacterial growth.

If your flowers arrive less than perfect, please contact us within 24 hours with a photo. We'll either replace them or issue a refund. Most flowers perk up after a few hours in water with proper care, but we're here to help if they don't.

You can sign up for workshops through our website's workshops page. Simply select the workshop you're interested in, choose a date, and complete the registration. Spaces fill quickly, so early booking is recommended.

Workshop fees include all materials: flowers, foliage, vase or container, and professional instruction. You'll also get to take home your creation! Some workshops include refreshments – check the specific workshop description for details.

Yes! We offer private workshops for bachelorette parties, corporate events, birthdays, and other special occasions. Contact us with your group size and preferred date, and we'll create a customized experience for you.

Custom orders begin with a consultation – either in person, by phone, or via video call. We'll discuss your vision, budget, color preferences, and occasion. We'll then create a design proposal and provide a quote. A 50% deposit is required to begin.

For weddings and large events, we recommend booking 3-6 months in advance. For smaller custom arrangements, 2-4 weeks notice is ideal. However, we sometimes accommodate rush orders – just ask!

Absolutely! We love working with specific color palettes and themes. Bring us fabric swatches, photos, or Pinterest boards, and we'll create arrangements that perfectly complement your vision. We'll do our best to source flowers in your desired colors.